Creating Client-Centric Relationships one interaction at a time…
Staying in FLOW!
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Which Rule Do You Follow?
"Once you know a person's style, you can choose to adjust your own behavior in a way that makes that person comfortable.
When others are comfortable with you, trust, communication, and credibility soar".
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Listen for Change!
The FORD method, is a process used to help build rapport with other people by learning about them through asking questions.
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It's Not About YOU...
When cultivating relationships with people, you need to maintain positive active-listening skills. The conversation isn’t about YOU, it’s about hearing about THEM. Listen to what’s being said, verbally and through body language. Then provide appropriate feedback showing attentiveness to the message being presented.
During this 2-Hour Course, you will explore various ways to stay connected with past clients through touch-points. You will also learn skills to reignite a relationship that may have lost its flame from lack of contact.
